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Meet the City Road Comms team: Hector Johnston Stewart

Hector joined City Road Comms in July 2021, bringing with him a uniquely varied set of experiences.

With a degree in Arabic and World Cinema from the University of Leeds, Hector lived in Jordan between 2017 and 2019, working in copywriting and communications positions. This was followed by a one-year stint with the Chickpea Group, an award-winning collection of pubs with rooms and pizza shops nestled in the South West, as its Communications and Logistics Officer.

Upon joining the agency last summer, Hector made an immediate impression. He progressed from Communications Executive to Account Executive after his first year with CRC, and already plays a key role in devising and executing PR strategies, liaising with clients, and helping in the onboarding and development of new team members.

A man of many talents – not least his ability to order for the entire table whenever we venture out for a team meal – in this blog Hector shares his views on PR and comms, life at CRC, and what connects Dolly Parton and Superman…

What attracted you to work in PR and communications?

PR was once described to me by a family friend as “law for people who don’t want to go to law school”. I’m not qualified to verify this, but I am sure that I didn’t want to go to law school.

PR is a wonderful melting pot of creative types from different disciplines, specialities and backgrounds, and I’ve had wonderful colleagues and mentors in PR and comms roles, both in the UK and abroad. I can’t say I entered the workforce already planning to end up in PR, (I fancied myself a humanitarian at first but swiftly realised I had neither the stomach nor the patience) but now that I’m here I’ve found a lot to like about it.

What do you enjoy about working at City Road Comms?

It’s great to know one has the full backing of your company, and I’ve never felt that CRC didn’t have my best interests and development at heart. Though colleagues inevitably come and go, I’ve always been surrounded by a warm and genuine team and am confident that future hires will fit the mould.

The nature of client-based PR means that one must regularly become an expert in new subjects at short notice. While sometimes overwhelming, it’s exciting to tackle a new topic and quickly bring oneself up to speed. Plus, I can pretend to know what I’m talking about at dinner parties much more often.

Describe your job in three words.

Professional-sounding improvisation.

What’s the worst thing about working in PR?

Coming across an opportunity for a campaign or comment too late. With reactive commentary, speed is of the essence, and we can’t spend all our time scouring the media for every opening. Finding the perfect opportunity to promote a client after the event is terribly frustrating ¬– though there will always be more opportunities!

What website do you visit the most?

Genius.com. This has nothing to do with how brilliant I may or may not think I am, but in my free time, I love to analyse song lyrics in great depth and engage in the discourse of this nerdy little community.

As a short exercise, go away and take a song you’ve heard 100 times before and look up the lyrics on the site (in the biz, we call this a ‘call to action’). See if you don’t find out some interesting nuance or discover a lyric you’ve always misheard. They also have poems, speeches, interviews with artists explaining their songs – it’s a fun little site!

What is the last book you read or listened to?

Bright Lights, Big City by Jay McInerney. Chaotic, moving and fewer than 150 pages¬ – heaven. Reading it, however, I couldn’t shake the feeling that my twenties have been rather tame so far. I still have a while left, I suppose!

Random fact

Dolly Parton is the Clark Kent of fame.

She always wears enormous wigs, heavy make-up in public (even at night in case she needs to run out of the house in an emergency) and has always kept her residence and husband’s identity as a closely guarded secret.

When they go out together in public without her “Dolly” costume, nobody knows who she is. It’s like a magic trick to preserving her normal life. Well done, Dolly.

Hector Johnston Stewart

Account Manager

About the author

Hector joined CRC as a communications executive in 2021, having previously held PR and comms roles at companies in the UK and the Middle East. Since arriving at the company, Hector has worked with clients from the finance, tech, property and hospitality sectors. His responsibilities include liaising with clients and journalists, generating content, and working with the accounts team to provide input on messaging and strategy.

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Five great achievements in five years of City Road Comms

A fifth birthday party typically conjures thoughts of hyperactive children, jelly and clowns.

City Road Comms’ recent fifth birthday celebrations, thankfully, had none of those things… well, some may say there were a few clowns in the room, but not in the truest sense of the word.

It was a lovely evening: a chance to spend time with clients – some of whom we’ve worked with for a couple of years without ever meeting in person (thanks, Covid) – in a more relaxed setting. And a chance to bring together all our team, including a few former employees who played important roles in our journey to date.

The event was also a rare opportunity to reflect on everything CRC has achieved since November 2017. After all, how often in businesses do we take a step back and celebrate our own successes?

The nature of being a smaller agency dictates that day-to-day life tends to be busy. Planning, pitching, writing, monitoring, reporting, liaising with clients; you are driven by a to-do list of what needs to be achieved for each client, and ensuring the results consistently meet, if not exceed, expectations.

But from time-to-time, it’s important to put aside busyness and bashfulness. So, having been a director of the agency since day one, I thought I’d share the five things that I am most proud of from CRC’s first five years…

1. Long-term client relationships

During the early months of City Road Comms, as the agency was finding its feet, we had just two retained clients on the books. Fast forward five years, those two clients are still with us.

But it’s not just those two clients that have stuck with us. We enjoy very little churn; the vast majority of businesses we work with remain with CRC for the long haul.

In fact, we’ve worked with 80% of our current clients for longer than 12 months – a little over half have been with us since 2020 or earlier. It’s a clear indication that we deliver value for clients, not to mention the quality of the relationships we have built with those businesses and the people within them.

2. The bigger picture

Over the years, as the agency grew in numbers and our client-base became more stable, we have managed to gain perspective on the bigger picture.

There is an ever-greater focus on purpose within business, often through the lens of ESG and CSR policies. And at CRC, we have taken action in the past three years to ensure we’re influencing positive change.

For one, we have done away with the traditional PR agency model of sending gifts to clients at Christmas – we swapped luxury hampers for charitable donations. Namely, each year since 2020 we have back the Crisis at Christmas campaign, offering homeless people food and shelter over the festive period. We will do the same again this year.

More recently still, we created The Forest of City Road Communications – a carbon offsetting tree-planting initiative that you can read more about here.

In 2023, we have plans to do much more when it comes to supporting charitable and ESG initiatives.

3. Consistency

One of the most common grievances I hear from founders and CEOs about their past experiences of working with PR agencies is the sheer inconsistency of the work, not to mention the results. Often this manifests itself in short bursts of media coverage, which the agency then dines off for weeks or months.

At CRC, we take pride in delivering great results week after week after week. For me, this is the true sign of quality; not being great once or twice, but doing it with unerring regularity.

How? Well, our campaigns are meticulously planned and mapped out in quarterly calendars, providing clients with a clear overview of all our deliverables in advance of each month – it is transparent and ensures complete accountability.

With the plans in place, there’s nowhere to hide from our expecting clients. They know what we are meant to deliver. So, we push ourselves to deliver great content and excellent media coverage every week. In my opinion, this consistency – compared to the complacency of some competitors – is one of our great strengths. Again, it underlines why clients stay with CRC for years.

4. People and culture

My favourite part of working with CRC is the people. Over the years we have assembled a wonderful team of people. Many join the agency as one of their first jobs in the world of PR and comms, and seeing their development is very rewarding.

Irrevocably linked to our people is our culture. It is something staff regularly highlight as the most appealing element of life at CRC.

The culture has evolved organically – we do not have slogans on the wall, we don’t do a lot in terms of team-building initiatives. Instead, we embrace open, honest communication between the team, combined with an ethos where everyone mucks in on the work that needs to be done. Doing away with strict, lineated hierarchies accelerates people’s development, giving them exposure to a greater range of tasks and responsibilities. Plus, I believe, it creates an environment where people have greater flexibility and can express themselves more freely.

5. Mentorship and founder support

Back in 2019, when the agency was just a couple of years old, we began working with London & Partners as a strategic partner on their Business Growth Programme (BGP). What that basically means is that for every cohort of start-ups that join the BGP, we provide a two-hour workshop to explain the value of PR for early-stage businesses, along with advice of how to do it well.

Three years on, we are still performing this role. A rough calculation would say that in this time we have run workshops with some 300 start-up founders and leaders. Often, after the session, CRC will provide further assistance to them, gratis, to help them during the formative stages of their business journey.

It’s really satisfying to meet with founders during those early months and years of their start-up stories. It has heightened our understanding of the challenges smaller businesses face when executing successful PR strategies and, in turn, how we can cater our offering to the start-up community.


It has been an interesting, challenging and extremely rewarding journey to date. I’m excited to see how City Road Comms grows and develops over the next five years.

Want to know more about how CRC could help your organisation? Get in touch!

Dominic Pollard

Communications Director

About the author

With a history degree, journalism Master’s, and several years’ experience writing about business and technology for both the national and trade press, Dominic moved into the world of content marketing and comms in 2014. He joined City Road Comms in 2016, becoming the agency’s director of comms two years later. Dominic now oversees clients’ strategies and the overall operations of the agency.

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